Return and Refund Policy

At Goodness Care, your satisfaction is our priority. Please review our refund and replacement policy below to understand how we can assist you if an issue arises.

1. Customer Satisfaction Guarantee We are committed to resolving any valid issues with your order by offering returns, replacements, or refunds based on your preference.
2. Eligibility for Returns, Refunds, or Replacements: Returns, Refunds, or replacements will be provided under the following conditions:
   • Shipping Damage: If the product was damaged during shipping, claims must be initiated within 3 days of delivery, supported by photographic proof.
   • Incorrect Product: Please contact us immediately if the wrong product was sent.
   • Manufacturing Defect: If a verified manufacturing defect is found.
3. Returns, Refund, or Replacement Process
   • Returns:
     • We accept returns for both defective and non-defective products.
     • We accept exchanges.
     • Returns are by mail, and they are the customer’s responsibility.
     • Product Condition: New and slightly used
     • Return Window: 3 days after product receipt.
     • Refund processing time: 3 days
   • Replacement: A new product will be sent to you at no additional cost.
   • Refund: Refunds will be issued using the original payment method within 3 business days after verifying the issue.
4. Compliance and Updates
   • We comply with all relevant laws regarding refunds and replacements.
   • Goodness Care reserves the right to modify this policy to ensure compliance with legal requirements or to adapt to evolving business practices.
5. How to Initiate a Claim To initiate a claim, please email us at khaled@goodnesscare.com with the following details:
   • Order number.
   • Photos of the issue (if applicable).
   • A detailed explanation of the problem.
6. Terms and Conditions
   • Claims related to shipping damage, incorrect products, or defects must be initiated within 3 days of receiving the item.
   • Resolutions are limited to orders placed directly through our website.