Return and Refund Policy

At Goodness Care, your satisfaction is our priority. Please review our return and refund policy below to understand how we can assist you if an issue arises.

1. Customer Satisfaction Guarantee
We are committed to resolving any valid issues with your order. Depending on the situation, resolutions may include replacements or refunds.

2. Eligibility for Returns and Resolutions
Returns or resolutions will be considered under the following conditions:

• Shipping Damage: If the product was damaged during shipping, claims must be initiated within 3 days of delivery, supported by photographic proof.
• Incorrect Product: Please contact us immediately if the wrong product was sent.
• Manufacturing Defect: If a verified manufacturing defect is found.

3. Non-Returnable Items
The following items are not eligible for return:

• Products that have been opened, used, or tampered with.
• Products purchased from unauthorized sellers.

4. Refund and Resolution Process
Once a claim is approved, we will process the resolution within 7-10 business days. Resolutions may include:

• Replacement: A new product will be sent.
• Refund: Refunds for unopened or incorrect items will be issued using the original payment method.

5. How to Initiate a Claim
To initiate a claim, please email us at khaled@goodnesscare.com with the following details:

• Order number.
• Photos of the issue (if applicable).
• A detailed explanation of the problem.

6. Terms and Conditions

• Claims related to shipping damage, incorrect products, or defects must be initiated within 3 days of receiving the item.
• Items returned without prior authorization will not be accepted.
• Refunds and replacements are limited to orders placed directly through our website.